Refund policy

Last updated November 13, 2026.

All sales are final, except when we got it wrong. A report is a digital product delivered immediately, so we do not refund a purchase because you changed your mind once the report has been delivered.

When we refund in full

• The report failed to generate or download.
• The report is for the wrong location because of our address lookup.
• The report contains a data error against the official list it cites.

How to ask

Email support@ecqualify.com within 30 days of purchase, from or quoting the email address on your Stripe receipt. Tell us the address you ordered the report for and what is wrong. If the case is covered above, we refund the full price to the payment method you used.

Payments and Stripe

Payments are processed by Stripe through Stripe Managed Payments, and Stripe may appear as the seller (merchant of record) on your receipt. Stripe handles payment support and may itself issue refunds under its own policies. How soon a refund shows on your statement depends on Stripe and your bank or card issuer.

Contact

Purchases, downloads and refunds: support@ecqualify.com. Privacy requests only: privacy@ecqualify.com. See also the terms.